Delivery
How much is shipping?
Shipping within New Zealand is free on every order, with no minimum spend. Orders to Australia are a flat $20 NZD. See our Delivery / Returns page for time frames.
How long will my order take?
Once shipped, NZ Post delivers overnight in Auckland and in 1 to 2 business days to the rest of the North and South Islands. Rural addresses can take a little longer, as can sale and holiday periods.
Can I change my delivery address?
Orders are packed quickly, so contact us as soon as possible with your order number and the new address and we'll do our best to update it before dispatch. If your order has already shipped, you can redirect it through NZ Post using your tracking number.
How do I track my parcel?
You'll receive an NZ Post tracking link by email once your order ships. You can also enter the tracking number at nzpost.co.nz.
My parcel says delivered but I can't find it
Contact us within 7 days of the delivery date and we'll open an investigation with NZ Post. Investigations can take several days, and we're unable to resend items until NZ Post has completed it. Where authority to leave is selected, parcels are left at the customer's own risk.
Do you ship internationally?
We currently ship to Australia for a flat $20 NZD. For any other country, contact us before ordering.
Returns
I have a faulty or damaged item
Contact us within 7 working days of receiving your order with your order number, a clear photo of the issue and the batch and expiry number (if applicable). Please keep the product and packaging until we've resolved it. We'll reply within 2 to 3 working days.
I received the wrong product
Sorry about that. Leave the incorrect product unopened and contact us within 7 working days with your order number and a photo of the item and packing slip. Returns for incorrect items are free: we'll email you a prepaid NZ Post label, and send the right product once your return is scanned.
Can I exchange or return a product?
Unopened products can be returned for store credit or an exchange if you contact us within 7 working days of receiving your order. We can't accept returns on opened products because of taste or preference, or on items marked Final Sale.
Allergies and medical conditions
Please check the ingredients and nutrition information on each product page, and talk to your doctor before using supplements if you have a medical condition. If you're unsure whether a product suits you, get in touch before ordering.
Ordering & payment
I forgot to use my promo code
Contact us within 1 business day of placing your order with your order number and the code. If the order met the promotion's criteria, we'll add the difference to your account as store credit.
I didn't get an order confirmation
Check your junk and promotions folders first. If it's not there, contact us with your email address and payment method (and the last 4 digits of your card, or your Afterpay reference) so we can find your order.
Can I change or cancel my order?
Once payment is processed we can't add items, so please place a second order. We may be able to swap flavours if you get in touch quickly and the flavour is in stock (not possible during sales). Orders can only be cancelled if there was a genuine error, such as a duplicate order.